Last updated: 10 August 2026

This Privacy Policy explains how All in Wood collects, uses and protects personal data when you visit our website, create an account, place an order or contact us.

1. DATA CONTROLLER

The data controller responsible for the processing of personal data through All in Wood is:

Lucile Marin – Sole Proprietorship (Entreprise Individuelle)
325 rue de la Chapelle
62370 Audruicq
France

SIRET: 894 335 470 00015

Trade name: All in Wood

You may contact us regarding your personal data through the Contact page available on the Website.

2. PERSONAL DATA WE COLLECT

Depending on how you use the Website, we may collect the following information:

  • first and last name;
  • billing and delivery address;
  • email address;
  • telephone number;
  • customer account information;
  • order history;
  • Products purchased;
  • Product sizes, options and personalization information;
  • information provided when contacting customer service;
  • information relating to returns, refunds or warranty claims;
  • IP address;
  • browser and device information;
  • Website usage information;
  • and information necessary to process payments and prevent fraud.

When you place an order, certain payment information is processed directly by our payment service providers.

All in Wood does not need to store your complete bank card details in order to process your order.

3. PURPOSES AND LEGAL BASES FOR PROCESSING

Under the GDPR, personal data must be processed on an appropriate legal basis.

Performance of a contract

We process personal data where necessary to:

  • process and confirm orders;
  • receive payments;
  • prepare and personalize Products;
  • ship orders;
  • communicate information relating to an order;
  • process returns and refunds;
  • and provide after-sales service.

These processing activities are necessary for the performance of the contract concluded between you and All in Wood or to take steps at your request before entering into a contract.

Legal obligations

Certain information is processed and retained where necessary to comply with our legal, accounting, tax and regulatory obligations.

Legitimate interests

Where permitted by applicable law, we may process certain information for our legitimate interests, including:

  • securing the Website;
  • preventing and detecting fraud;
  • protecting our rights;
  • improving our services;
  • and handling disputes and claims.

Where we rely on legitimate interests, we take into account your rights and interests.

Consent

Where consent is legally required, we will request it before processing your data.

This may apply in particular to:

  • certain marketing communications;
  • advertising cookies;
  • analytics cookies where consent is required;
  • and other non-essential tracking technologies.

You may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

4. ORDERS AND WOOCOMMERCE

The All in Wood online store uses WordPress and WooCommerce.

When you place an order, information necessary to manage your purchase is recorded within our e-commerce system.

This may include your identity, contact details, billing and delivery addresses, order details, Products purchased and information required for the management of your order.

Access to this information is limited to persons and service providers who need it to perform their duties.

5. PAYMENTS

Payments are processed using the payment methods available during checkout, which may include Stripe and PayPal.

Payment providers process certain personal and financial information in accordance with their own privacy policies and applicable regulations.

Payment card transactions are handled through secure payment systems.

All in Wood does not directly receive or store the complete payment card information entered into the secure payment interface provided by the payment processor.

6. SHIPPING AND DELIVERY

In order to deliver your order, we may share information necessary for delivery with postal operators, carriers and logistics providers.

This information may include:

  • your name;
  • delivery address;
  • telephone number;
  • email address;
  • and information necessary to identify and deliver your parcel.

Only information reasonably necessary to perform the delivery is communicated.

7. SERVICE PROVIDERS AND RECIPIENTS

We may use third-party providers to operate the Website and fulfil orders.

Depending on the services used, recipients of personal data may include:

  • hosting providers;
  • e-commerce and Website service providers;
  • payment processors;
  • delivery companies;
  • email service providers;
  • IT and security providers;
  • accounting providers;
  • analytics providers, subject to applicable consent requirements;
  • and public authorities where disclosure is required by law.

These providers only receive information necessary for the services they perform, subject to applicable data protection requirements.

8. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal data outside France or outside the European Economic Area (EEA).

Where personal data is transferred to a country outside the EEA that does not benefit from an adequacy decision, appropriate safeguards will be implemented where required by applicable law.

These safeguards may include, depending on the circumstances, the European Commission’s Standard Contractual Clauses or another legally recognised transfer mechanism.

Where applicable, additional information regarding international transfers may be requested by contacting All in Wood.

9. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.

In particular:

  • customer account information may be retained while the account remains active and for an appropriate period thereafter;
  • order, invoice and accounting information is retained for the periods required by applicable tax and accounting legislation;
  • information relating to disputes or warranty claims may be retained for the applicable limitation periods;
  • marketing information is retained until consent is withdrawn or for the applicable retention period;
  • cookies and tracking information are retained according to the periods specified in our Cookie Policy and consent management system.

When personal data is no longer required, it is deleted, anonymised or archived where required by law.

10. MARKETING COMMUNICATIONS

Where permitted by applicable law, All in Wood may send information concerning Products, offers or news.

Where your consent is required, marketing communications will only be sent after obtaining that consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional communications necessary for an existing order, such as order confirmations or shipping information.

11. COOKIES AND TRACKING TECHNOLOGIES

The Website uses cookies and similar technologies.

Some cookies are strictly necessary for the Website and online store to operate correctly.

Other cookies, including certain analytics, advertising or tracking cookies, are used only in accordance with applicable legislation and, where required, after obtaining your consent.

You can manage your preferences through the cookie consent tool available on the Website.

For further information, please consult our Cookie Policy.

12. DATA SECURITY

All in Wood implements appropriate technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

The Website uses secure communications technologies, including HTTPS encryption.

Our service providers are selected taking into account appropriate security and data protection requirements.

However, no Internet transmission or electronic storage system can guarantee absolute security.

13. YOUR RIGHTS

Subject to the conditions provided by applicable law, individuals whose personal data is processed may have the following rights:

  • right of access to their personal data;
  • right to rectification of inaccurate or incomplete information;
  • right to erasure of personal data;
  • right to restriction of processing;
  • right to object to certain processing;
  • right to data portability where applicable;
  • right to withdraw consent at any time where processing is based on consent;
  • and the right to lodge a complaint with the competent data protection authority.

These rights are subject to the conditions and exceptions provided by applicable legislation.

To exercise your rights, please contact All in Wood through the contact details provided on the Website.

We may request reasonable information to verify your identity before processing a request where necessary to protect your personal data.

14. COMPLAINTS TO A SUPERVISORY AUTHORITY

If you believe that your personal data has been processed in violation of applicable data protection legislation, you have the right to lodge a complaint with a competent supervisory authority.

As All in Wood is established in France, you may notably contact the French supervisory authority:

Commission Nationale de l’Informatique et des Libertés (CNIL)

You may also have the right to contact the competent data protection authority in the European Union or European Economic Area country in which you reside or work.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

Once you leave All in Wood, the processing of personal data by those websites is governed by their own privacy policies.

All in Wood is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

16. CHILDREN’S DATA

The Website and its online store are not specifically intended to collect personal data from children.

Where a minor is legally permitted to use the Website or make a purchase, this must take place in accordance with the rules concerning legal capacity and parental responsibility applicable to them.

17. CHANGES TO THIS PRIVACY POLICY

All in Wood may update this Privacy Policy to reflect changes to the Website, our services, our service providers or applicable legislation.

The date of the latest update will be displayed at the top of this page.

Material changes may be brought to users’ attention where appropriate or required by law.

18. CONTACT

For questions about this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, please contact:

All in Wood – Lucile Marin
325 rue de la Chapelle
62370 Audruicq
France

through the Contact page available on the Website.